Effective date: 22 October 2023
Thank you for shopping at cloro.aaashop.store. We want to ensure you have a satisfying experience with us. Please review the following policy for refunds, returns, and exchanges.
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product to initiate the refund process.
In the event that you receive the wrong product, please notify us within 7 days of delivery. We will arrange for the return of the incorrect item and send you the correct one or issue a refund.
If you haven't received your order within the specified delivery time, please contact us immediately. We'll investigate the matter and either provide a refund or resend the order.
Items that are customized or personalized according to your specifications may not be eligible for a refund unless they arrive damaged, defective, or with an error due to our fault.
To initiate a refund, please contact our customer service team atcontact@aaashop.store. Provide your order number, details of the issue, and any relevant images for damaged or defective items.
In some cases, we may require the return of the item. If so, we will provide instructions on how and where to send the item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
If you haven't received your refund within the specified time, please first check your bank account. Then, contact your credit card company or bank. It may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us.
If you need to exchange an item for the same one due to damage or defect, please contact our customer service team. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You will be responsible for paying for your shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
If you receive a refund, the cost of the original shipping will be deducted from your refund unless the return is due to our error or a defective product.
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions about our refund policy, please contact us at contact@aaashop.store.